Welcome to Samsung MX Care
Feel the incredible impact of field Care support right at your fingertips
Enhancing Care Support Solutions.
Samsung MX Care APP
Get ready to supercharge your in-field support with the Samsung MX Care App! This amazing tool will keep you equipped with latest information, empowering our partners to achieve greatness and consistently hit those KPIs. Let's succeed together!
Instructions:
1. Download and Install the APK
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Open the My Files app
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Go to Downloads
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Tap the APK file
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Select Install
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Wait for the installation to complete
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Tap Open to launch the app
2. Disable Auto Blocker (Samsung Devices)
Some Samsung tablets/phones automatically block unknown app installs.
To disable Auto Blocker:
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Open Settings
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Tap Security and Privacy
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Tap Auto Blocker
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Toggle it OFF (temporarily)
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Install the APK
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(Optional) Turn Auto Blocker back ON after installation
Key Features
Seamless Management
Comprehensive Partner Scorecard & Performance Insights
The Samsung MX Care App provides real-time access to each partner’s scorecard, enabling quick visibility into KPI results, performance trends, long-time pending tickets, bounce ticket activity, and NPS scores. This empowers field teams and partners to make informed decisions and address issues proactively.
Advanced Tools for Accurate Repairs & Diagnostics
The app includes a powerful Parts Lookup and Compatibility Tool, repair guides, and a full system error-code lookup. These resources ensure partners have accurate, up-to-date technical information at their fingertips, improving repair accuracy and reducing repeat visits and potential charge backs.
Streamlined Partner Support & Communication
With built-in partner contact details and centralized support resources, field teams can quickly connect with stores, follow up on outstanding items, and deliver faster, more effective support. This makes collaboration between Samsung and partner locations smoother and more efficient.
Discover the Experience
01
Performance Management System
The Samsung MX Care app gives field teams and partners updated scorecards, performance insights, technical tools, and easy access to key support info helping improve store operations and strengthen overall service quality.
02
Parts Management System
The Samsung Parts Tool helps Field Team quickly verify parts and identify compatible components across Samsung devices, reducing errors, improving repair accuracy, and streamlining the service process.